Submitting Deletion And Pull Requests Procedure

Below is a description of our procedure for submitting data deletion and pull requests in connection with the GDPR. Please follow this procedure and use the output templates if you would like to make a data deletion or pull request. Please note that we will not support any other templates or procedures.

 

Publisher data deletion and pull requests procedure:

  1. Please submit a request to mobile-gdpr-requests@ironsrc.com, containing a list with IDFA/GAID and appKeys. Please mention in the subject line if it is a deletion or pull request.
  2. ironSource will process the request within 30 days, subject to our agreement
  3. Regarding pull requests, we will reply with data covering the categories included in the linked excel templates [Click here].
  4. For deletion requests, after receiving a request we will send a confirmation email which confirms that the specified device ID was deleted.

 

Advertiser data deletion and pull requests procedure:

  1.  Please submit a request to mobile-gdpr-requests@ironsrc.com containing a list with IDFA/GAID and AdvertiserIDs. Please mention in the subject line if it is a deletion or pull request.
  2. ironSource will process the request within 30 days, subject to our agreement.
  3. Regarding access requests, we will reply with data covering the categories included in  the linked excel templates [Click here].
  4. For deletion requests, after receiving a request we will send a confirmation email which confirms that the specified device ID was deleted.

 

User data deletion and access procedure to add to the privacy policy:

  1. Submit a request to mobile-gdpr-requests@ironsrc.com containing a proof of your personal IDFA/GAID. Please mention in the subject line if it is a deletion or pull request.
  2. ironSource will process the request within 30 days, subject to our GDPR policy
  3. For access requests, we will reply with data covering the categories included in the linked excel templates
  4. For deletion requests, we will send a confirmation email which confirms that your IDFA/GAID was deleted